Privacy Policy

Data Controller and Contact Information

CHAPTERS BRAND GROUP LIMITED is the proposed data controller for the personal information described in this notice. The company is registered in England and Wales under company number 14959711, with its registered office at Office 9, CP House, Otterspool Way, Watford, WD25 8HR, United Kingdom.

For privacy questions or to exercise your data protection rights, please contact us at info@chaptersbrandgroup.com.

For general company information, please refer to the company details provided in the Website footer.

Depending on how you interact with the website, we may process the following information:

• Contact enquiries: your name, email address, optional phone number, subject and message when you submit the contact form.
• Newsletter subscriptions: your email address and the information needed to record and manage your subscription, including your preferences and unsubscribe status.
• Website operations and security: our website host or security tools may process limited technical information such as IP address, browser or device information, timestamps and server logs.

Please do not send sensitive personal information through the website forms unless we specifically request it and explain why it is needed.

We use personal information for the purposes below and rely on the stated lawful bases.

• Contact enquiries: we rely on our legitimate interests in responding to enquiries, managing business communications and developing potential business relationships. We consider whether those interests are outweighed by your rights and freedoms.
• Newsletter emails: we rely on your consent. We will send newsletter marketing only after you actively sign up using a separate, unticked opt-in, and we will record that choice. The sign-up will identify Chapters Brand Group and explain what updates you will receive.
• Website administration and security: we rely on our legitimate interests in operating, maintaining, securing and troubleshooting the Website, where those interests are not overridden by your rights and freedoms.
• Legal compliance: we process personal information where necessary to comply with a legal obligation.
• Legal claims: we rely on our legitimate interests in establishing, exercising or defending legal claims.

Where we rely on legitimate interests, the interests are the business communications, website operation/security and claims-handling purposes described above. We will review this notice if our purposes or processing arrangements change.

We send newsletter emails only to people who have actively subscribed through our sign-up form. We use consent as the lawful basis for the newsletter and retain a record of the subscription, including when and how it was given. You can withdraw consent at any time by using the unsubscribe link in an email or contacting us. We will stop future newsletter emails and may retain a minimal suppression record for as long as reasonably necessary to honour your choice and prevent accidental re-subscription.

We may share relevant information with service providers that support the website and our business, such as website hosting, contact-form handling, email delivery, newsletter management, IT/security support and spam prevention. We may also share information with professional advisers, regulators, law-enforcement bodies or other parties where reasonably necessary to comply with law, protect rights or deal with legal claims.

Depending on the locations of our service providers and how they process personal information, your personal information may be accessed from or transferred outside the United Kingdom. The countries or regions involved will depend on the providers and services we use.

Where a restricted transfer occurs, we ensure that it is covered by an applicable lawful transfer mechanism, such as UK adequacy regulations or appropriate contractual safeguards.

For questions about international data transfers or information about the safeguards used, please contact us at info@chaptersbrandgroup.com.

Enquiry records are generally retained for up to 24 months after our last meaningful contact, unless an ongoing business relationship, legal obligation or dispute requires longer retention.

Newsletter records are retained while you remain subscribed. After you unsubscribe, we may retain the minimum information necessary to record your preference and prevent further marketing.

Website and security logs are retained for the period necessary to maintain website security, investigate incidents and meet applicable legal obligations. The retention period depends on the type of log and the requirements of our hosting and security providers.

Business, contractual and legal-claim records may be retained for longer where required by law or where reasonably necessary to establish, exercise or defend legal claims.

We regularly review the personal information we hold and delete or anonymise it when it is no longer needed for the purposes for which it was collected, unless a lawful reason requires us to retain it for longer.

Depending on applicable data protection law, you may have the right to access your personal information, correct inaccurate information, request deletion or restriction of processing, receive a portable copy of certain information, and withdraw consent where we rely on consent as our lawful basis for processing. These rights are subject to applicable conditions and exceptions.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in the email.

To exercise your rights or ask a privacy-related question, email info@chaptersbrandgroup.com. We may need to verify your identity before processing your request. We will respond within the time limits required by applicable law.

If you are in the United Kingdom, you may complain to the Information Commissioner’s Office (ICO) at https://ico.org.uk. If another data protection authority has jurisdiction, you may also have the right to complain to that authority.

Right to Object

Where applicable, you may object to the processing of your personal information based on our legitimate interests. You can do so by emailing info@chaptersbrandgroup.com. We will stop processing unless we have compelling legitimate grounds that override your interests, rights and freedoms, or the processing is necessary for legal claims, as permitted by law.

You have the right to object to the use of your personal information for direct marketing at any time. If you object, we will stop using your information for direct marketing.

The Website may use cookies and similar technologies. Under the laws that apply to the Website, we will use a technology without consent only where a legal exception applies and its conditions are met. Where consent is required, the technology will remain blocked until you give valid consent. See our Cookie Policy and Cookie Settings for details and choices. Additional requirements may apply to visitors in other jurisdictions.